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Frequently Asked Questions

Artwork Commissions

Can I commission Sindy for a custom artwork?

Yes! Sindy accepts select commissions for commercial projects and private clients. Get in touch via the Contact page with your idea, and we’ll let you know if it’s a good fit.

What kinds of artwork does Sindy do?

Posters, packaging, shirts, record covers, branding, illustrations, tattoos, and just about anything with space for a silly drawing.

Q: How do I get a quote for a custom illustration?

Email your project brief, timeline, and budget. The more detail, the better — we’ll get back to you with a tailored quote.

Q: Can I commission Sindy for a tattoo design?

Yes — tattoo designs are available on request, depending on availability. Just note: Sindy doesn’t do the tattooing, just the artwork.

Q: Do I own the rights to the artwork after it’s made?

You’ll have usage rights based on your project — we’ll outline this clearly in your quote. Full ownership can be arranged for an additional fee.

Mural Commissions

How do I enquire about a mural?

Send us the following:

  • A photo of the wall(s)
  • Wall dimensions
  • Your location
  • A rough idea of budget and timeline

Email us at info@sindysinn.com.au or use the Contact page to submit your enquiry.

What surfaces can Sindy paint on?

Brick, rendered walls, interior plaster, timber, metal, and even roller doors — as long as it can hold paint, we can work with it.

How much does a mural cost?

Mural pricing depends on the size, access, prep needed, travel, and detail of the artwork. Most projects start from $2,000+GST.

Does Sindy travel for mural projects?

Yes! Most work is based in Sydney and surrounds, but interstate and international murals are considered if travel and accommodation are covered.

How long does a mural take to paint?

Small murals can be completed in a day. Large-scale or detailed walls may take 3–5 days or more — we’ll advise based on your wall.

Online Orders

How long will it take for my order to arrive?

Once shipped, standard delivery takes:

  • 2–6 business days within Australia
  • 7–14 business days for international orders

Please allow extra time during public holidays and new product drops.

What’s the difference between standard and express shipping?

Standard is regular post. Express is faster and prioritised by the courier. You’ll be able to choose at checkout.

Can I update my shipping address after ordering?

If your order hasn’t shipped yet, email us ASAP. We’ll do our best to update your address before dispatch.

Can I pick up my order in person?

Nope. All orders are sent via mail — Sindy’s studio isn’t open to the public.

Can you sign my artwork or t-shirt?

Yes — if you’d like your item signed, just leave a note at checkout. We’ll do our best to accommodate it depending on the product and timing.

Do you ship internationally?

Yep — we ship worldwide to many countries. Shipping rates are calculated at checkout.

What’s your return policy?

No returns or exchanges unless the item is damaged or incorrect. If there’s an issue, email us within 7 days of receiving your order.

Pre-Sale Online Orders

Why do you do pre-sales?

Pre-sales help us make only what’s needed — better for the environment and helps keep limited runs special.

Q: I ordered a pre-sale item with in-stock items. Will they ship separately?

No — all items in your order will ship together once the pre-sale item is ready. If you need the in-stock items sooner, place a separate order.

Can I change the size on a pre-sale item after ordering?

If production hasn’t started yet, we may be able to adjust sizing — email us quickly and we’ll see what we can do.

Will pre-sale items be restocked later?

Most pre-sale items are limited edition and won’t be reprinted — once they’re gone, they’re gone.